Tower Quality Management Staff

About SMN Group

About SMN Group

At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Find out more about what we do here: www.ptsmn.co.id | www.protelindo.net | www.iforte.id | www.stptower.com

Responsibilities

• Review, validate, and approve Preventive Maintenance (PM) reports submitted by O&M vendors to ensure completeness, accuracy, and compliance with company standards and schedules.
• Monitor PM findings and punch list items, assign Trouble Tickets (TT), and follow up with relevant teams to ensure timely resolution.
• Ensure 100% PM report submission and completion every month in accordance with agreed maintenance schedules and operational requirements.
• Provide feedback to vendors regarding report quality, deficiencies, and opportunities for report format and process improvements.
• Conduct site visits, spot checks, inspections, and quality audits to verify maintenance activities, asset conditions, contractor performance, and report accuracy.
• Analyze maintenance and operational data to identify quality issues, trends, corrective actions, and improvement opportunities.
• Support Sales and Commercial teams by providing accurate tower asset, maintenance, and operational data.
• Maintain and update maintenance documentation, reports, records, and quality control databases.
• Coordinate with internal teams, vendors, and field personnel to improve operational quality, service delivery, and compliance.
• Support the Quality Control (QC) Coordinator in monitoring maintenance quality and operational performance.
• Assist in implementing quality assurance initiatives, operational improvement programs, and quality management standards within the Operation & Maintenance (OM) Division.
• Ensure compliance with the company's Quality Management System (QMS), Health, Safety, and Environment (HSE) policies and procedures.
• Perform other assignments and responsibilities within the Operation & Maintenance (OM) Division as required.

Requirements

• Bachelor's Degree (S1) in Electrical Engineering, Civil Engineering, Computer Science, Business Administration, or a related field.
• Fresh graduates are welcome to apply; experience in telecommunications, tower infrastructure, construction, facility management, or related industries is an advantage.
• Basic knowledge of telecommunication tower infrastructure, construction, mechanical, and electrical systems.
• Understanding of preventive maintenance processes, quality control, and operational support activities.
• Proficient in Microsoft Office applications, especially Microsoft Excel (intermediate level).
• Strong analytical skills with the ability to review, validate, and interpret operational data and reports.
• Good communication and coordination skills to work effectively with internal and external stakeholders.
• Detail-oriented, organized, and able to manage multiple tasks simultaneously.
• Willingness to conduct site visits and field audits when required.
• Proactive, responsible, and able to work independently as well as within a team.