Business Operation Lead

About SMN Group

About SMN Group

At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Find out more about what we do here: www.ptsmn.co.id | www.protelindo.net | www.iforte.id | www.stptower.com

Responsibilities

• Monitor and control project performance, financials, governance, and operational KPIs across business units.
• Manage end-to-end project dismantling and closure processes, from customer termination, network/site deactivation, asset recovery, warehouse management, to asset write-off.
• Conduct project closing activities in SAP and ensure compliance with project governance, authority levels, and company policies.
• Monitor project aging, project status, PR/PO progress, committed costs, billing, and asset-related activities.
• Perform data reconciliation and analysis across SAP, Salesforce, FIMS, STARS, and other business systems to ensure data accuracy and integrity.
• Prepare periodic management reports, dashboards, project performance analysis, and operational improvement recommendations.
• Coordinate with cross-functional stakeholders including Sales, Operations, Logistics, Finance, Accounting, and Technology teams to drive project execution and issue resolution.
• Lead issue escalation, project follow-up, and continuous improvement initiatives to ensure timely project completion and business objectives achievement.
• Support strategic and special projects, system implementation, migration initiatives, and business process enhancements.