Onboarding Specialist

Join CarCutter, a cutting-edge SaaS platform revolutionizing the automotive retail industry. As an Onboarding Specialist, you will be the first point of contact for new customers, guiding them through the onboarding process and ensuring a seamless experience. You will manage the full onboarding lifecycle, coordinate technical integrations, train end users, and track progress. This is a remote position based in the USA.

• Manage the full onboarding lifecycle from kickoff call to sanity check completion, ensuring clients go live within defined timelines and with a seamless experience.
• Lead structured kickoff sessions with new clients to understand their technical environment, workflows, and goals, and set clear expectations for the onboarding process.
• Act as the primary liaison between the customer and internal teams to coordinate token configurations, website integrations, and custom graphics delivery.