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Customer Service Representative

PREMIER

About PREMIER

  • At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back.
  • See some of our epic celebrations and employee recognitions.
  • Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way.
  • From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities.
  • The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace.
  • We believe in investing in our employees, their families and our communities.

Responsibilities

  • Answer inbound calls about our products and services.
  • Understand policies and procedures used for daily operations.
  • Take accountability for customer satisfaction with a highly professional demeanor.
  • Demonstrate a strong phone presence while assisting those with less than perfect credit.
  • Achieve high satisfaction on customer surveys.
  • Participate in team meetings.

Pay

Pay Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.

Benefits

  • This is an environment where you will be rewarded, valued, and celebrated for your hard work.
  • We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities.
  • We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more!
  • Training Extensive paid training program, up to 3 weeks in length.
  • Ongoing training opportunities for future success!

Top 75% of associates are eligible for incentives

  • Career path from Associate I to Associate IV – each step earning an increase in pay
  • Earn up to an additional $3.50/hr. when working non-traditional hours
  • Bilingual skills are compensated in the form of a 10% differential

Flex Scheduling opportunity for top performers

  • Competitive Benefits Package Full medical benefits for 20+ hours/week FREE dental and vision coverage
  • Generous time off plans including PTO, Sick Pay, and Bonus Days 401(k) – dollar-for-dollar match up to 5% of total compensation
  • Special discounts and offers for events at the Denny Sanford PREMIER Center Employee Wellness Program Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
  • Fun Employee Parties Our Culture We have an emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work.
  • Career advancement opportunities is a way PREMIER leaders show they care.
  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.

Job Description

Location: Dakota Dunes, SD Shift: Varying shift options available Job Status: Full-Time and Part-Time Pay: $17.25-19.15/hour starting, additional monthly incentives available Company: PREMIER Bankcard Fluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required.

Work

Site This job is offered on-site in Dakota Dunes. Employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options Full-Time

Monday-Friday 12:00pm-9:00pm , Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm , Every Other Saturday 8:00am-4:30pm Part Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm No Sundays!