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Loan Servicing Associate

PREMIER

About PREMIER

  • At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back.
  • See some of our epic celebrations and employee recognitions.
  • Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way.
  • From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities.
  • The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace.
  • We believe in investing in our employees, their families and our communities.

Responsibilities

  • Generates loan documents, validates basic loan data, and ensures accurate setup and imaging of single-collateral loans such as vehicles or personal property, in alignment with lender instructions and internal procedures.
  • Essential duties and responsibilities include the following.
  • Other duties may be assigned.
  • Validates the accuracy of loan data interfaced from the loan origination system to the core accounting system for indirect and consumer single-collateral loans.
  • Reviews all documents to ensure required signatures are present, terms match what was entered into the system, and no pages are missing or incorrect.
  • Independently resolves standard issues such as missing signatures, and incorrect VIN.
  • Accurately identifies and assigns document types within straightforward consumer loan packets using specialized imaging software.
  • Reviews documents such as applications, disclosures, security agreements, and collateral documentation to determine its correct classification.
  • Uses tools like barcode generation or drag-and-drop functionality to ensure documents are properly categorized for imaging, archiving, and compliance with retention standards.
  • Participates in required training to maintain and enhance job knowledge and compliance awareness.
  • Completes annual in-person training and ongoing online courses to stay current on loan documentation procedures, system functionality, and regulatory requirements relevant to the role.
  • Monitors assigned loan files and tasks to proactively identify basic issues or discrepancies in documentation, data entry, or system processing.
  • Takes ownership of resolving routine problems and escalates more complex concerns to senior team members to ensure timely and accurate loan setup and servicing.
  • Supports process improvement by identifying manual or repetitive tasks within daily workflows and suggesting potential enhancements.
  • Follows guidance to use enterprise workflow tools and collaborates with other departments as needed to gather information and complete tasks efficiently and accurately.
  • Analyzes discrepancies, identifies root causes, and implements solutions.

Requirements

  • Communicates clearly and professionally, both verbally and in writing, with internal teams, vendors, and customers; builds relationships.
  • Effectively prioritizes and manages multiple responsibilities.
  • Handles high volumes of data and transactions while maintaining accuracy.
  • Exhibits a high level of accuracy and precision when reviewing or processing information.
  • Demonstrated computer literacy, including the ability to navigate standard office software is required.

Preferred

  • High school diploma or equivalent is preferred.
  • Basic understanding of banking concepts is preferred.

Benefits

  • This is an environment where you will be rewarded, valued, and celebrated for your hard work.
  • We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities.
  • We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more!
  • Competitive Benefits Package Full medical benefits when working 20+ hours per week
  • Traditional and High Deductible health plan options available FREE dental and vision coverage
  • Generous Paid Time Off plans 401(k) – dollar-for-dollar match up to 5% of total compensation
  • Special discounts and offers for events at the Denny Sanford PREMIER Center PREMIER Wellness Program Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
  • Fun Employee Parties Our Culture We have an emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work.
  • Career advancement opportunities is a way PREMIER leaders show they care.
  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.

Job Description

Location: Sioux Falls, SD Shift: Monday - Friday 8:00 AM to 5:00 PM Company: PREMIER Bankcard About the Role Services indirect and consumer loans with straightforward collateral requirements.