jobapplier

Complaint Handler

Davies

⭐ Why Join

Davies

?

At

Davies

  • , people aren’t just part of the business — they are the business. Our value of succeeding together isn’t a slogan; it’s the way we operate every day. When you join us, you join a community that celebrates collaboration, supports your growth, and recognises the impact you make.
  • You’ll be welcomed, supported, and rewarded with a benefits package designed to help you thrive:

Reward platform

  • discounts at 800+ retailers

25 days holiday

(rising with service) plus the option to buy 5 extra days

Development, training, and professional qualifications

to help you grow your career

  • 🌟 The Role: Be the Voice of Fairness, Clarity & Resolution
  • We’re looking for a calm, organised, customer‑focused individual to become a key part of our

Complaints Resolution team

  • . In this role, you’ll be the central point of contact for internal and external customers, guiding them through the resolution of reportable complaints with professionalism, empathy, and confidence.
  • This is a full‑time, permanent opportunity where your communication skills, judgement, and problem‑solving abilities will shine.
  • This is a hybrid opportunity to join a growing team in our Preston office

What will your day look like:

Managing reportable complaints

across all Davies divisions, ensuring every case meets client and company standards

Investigating complaint circumstances

, collaborating with business units, and assessing whether compensation is appropriate

Delivering clear, fair conclusions

to customers, clients, senior leaders — and occasionally our CEO for escalated cases

Presenting information effectively

, ensuring every customer feels heard and respected

Championing Fair Treatment of Customers

, working within FCA guidelines

Supporting colleagues

across the Group to ensure complaints are acknowledged correctly

Owning key client relationships

, ensuring processes are followed and deadlines met

Meeting and maintaining KPI targets

Tracking root causes

, spotting trends, and identifying opportunities for improvement

Handling sensitive information

with absolute confidentiality

This role evolves with the needs of the business, so flexibility and a proactive mindset are key.

Knowledge and Abilities

  • 🌱 Why This Role Matters
  • You’re not just resolving complaints — you’re shaping trust. You’re the person who turns a difficult moment into a positive experience. You help Davies grow stronger by identifying what we can do better. And you ensure every customer feels valued, respected, and treated fairly.

Benefits

Career & Purpose

Davies Innovation Lab

Leadership training programme

Funding for professional qualifications

Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation

Local charity funding

Pennies To Heaven

Employee Resource Groups

Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution

My Choices at Davies provides; High Street discounts and Financial wellbeing hub

Life assurance: x4

Refer a Friend

Cycle to Work Scheme

Lease car salary sacrifice

Davies Incentive Plan

Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus

Discounts with 100's of UK retailers

EAP; 24/7 confidential helpline

25 days holiday, increases to 26 days after 5 years and 27 after 10 years

Flexible working

Dress for your day

  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Every job at Davies