Administration Assistant

Davies are looking to recruit a Customer Relations Administrator to join our team on a 12 month contract in our Stoke office . As a Customer Relations Administrator, you’ll be ensuring our policyholders and clients receive exceptional service and a speedy resolution to their insurance claim queries. There are no specific qualifications that we demand for the role; and although we welcome those with previous industry experience or experience handling data subject access requests, it’s transferable skills and qualities that we value here at Davies.

What will your day look like

• Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country
• Assessing and acknowledging all data or information requests as appropriate
• Co-ordinate the collation of all data relevant to data subject access requests
• Efficiently handling client and policyholder queries, whilst following standard procedures

Ensuring compliance with our contractual and regulatory requirements

Recording full and accurate updates within our systems

Contributing to a happy team working environment

Knowledge and Abilities

• Previous experience with handling data subject access requests would be advantageous
• A professional and adaptable communication style – both written and verbal

Efficient administrative skills

A keen eye for detail

Strong numeracy, literacy, and IT skills

A proactive attitude, and an enthusiastic approach

Benefits

Career & Purpose

Davies Innovation Lab

Leadership training programme

Funding for professional qualifications

Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation

Local charity funding

Pennies To Heaven

Employee Resource Groups

Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution

My Choices at Davies provides; High Street discounts and Financial wellbeing hub

Life assurance: x4

Refer a Friend

Cycle to Work Scheme

Lease car salary sacrifice

Davies Incentive Plan

Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus

Discounts with 100's of UK retailers

EAP; 24/7 confidential helpline

25 days holiday, increases to 26 days after 5 years and 27 after 10 years

Flexible working

Dress for your day

• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan