Customer Service Associate

Join Dow Jones, a global leader in news and business information, as a Customer Service Associate. You will provide high-quality support across various channels, assist customers with inquiries, and deliver professional experiences that enhance customer satisfaction and loyalty. This position offers a range of benefits, including parental leave, remote work options, and wellness memberships. Fluency in English and Chinese is required, along with a passion for helping people and a desire to grow within the company.

• 提供高质量的客户支持，通过电话、电子邮件、网络聊天和其他支持渠道解答客户的询问。
• 负责解决客户的复杂问题，使用良好的判断力和解决问题的能力，确保客户满意。
• 与客户服务团队和其他部门合作，确保升级或复杂问题得到有效和正确的处理。

• You have a passion for helping people
• Preferred experience handling complex customer concerns across multiple communication channels
• Desired additional language proficiency beyond the language required for the position
• Desire to learn, grow, and build a career within Dow Jones
• Preferred experience with Salesforce or other customer relationship management systems
• Strong customer focus with the ability to professionally assess and resolve customer inquiries
• Fluency in English, for both written and verbal communication
• High proficiency in Chinese, either Mandarin and/or Cantonese for both written and verbal communication within a corporate environment
• Ability to quickly learn new products, systems, applications, and processes
• Strong attention to detail with the ability to multitask, prioritize, and work effectively independently and as part of a team
• Preferred experience with customer retention, sales, research, or business information products
• Preferred experience working in a contact center or customer service environment
• Desired college degree or equivalent professional experience
• Desired interest in developing expertise across multiple Dow Jones products and customer segments

EUR 20,000 - 30,000