Trade Operations Specialist

As a Trade Operations Specialist, you will support the daily delivery of customs and trade services across client projects.

About Customs Support Group

• Customs Support Group Customs Support Group (CSG) is the European market leader in customs services, operating across 14 countries.
• CSG is owned by private equity and a fast-growing, dynamic, data-driven company, dedicated to expanding its presence through strong organic growth and strategic acquisitions.
• Its key priorities include digital transformation, operational excellence and customer experience, all aimed at driving growth and enhancing efficiency.

Responsibilities

• The role combines document review, data processing and operational coordination, with responsibility for completing assigned activities accurately and within agreed deadlines.
• Alongside daily operations, you will contribute to practical process improvements using Excel and other digital tools, including AI and automation where appropriate.
• Training will be provided on the relevant client requirements, procedures and systems.
• Carry out assigned trade and customs activities in client systems, following established procedures. · Review and process operational documents and data, ensuring completeness, accuracy and consistency. · Maintain complete and accessible records and escalate issues requiring guidance or decisions beyond assigned responsibilities.
• Organise, analyse and reconcile operational data using relevant systems and tools. · Investigate discrepancies and support operational reporting. · Maintain trackers and ensure information is accurate and up to date.
• Manage daily priorities across different client projects and follow up on outstanding requests. · Coordinate with clients, colleagues and external partners to resolve routine queries and obtain missing information. · Support the setup of new operational projects and updates to existing procedures.
• Identify opportunities to simplify recurring activities and improve operational accuracy. · Use Excel and other digital tools to support efficient data processing and operational activities. · Support the use of AI and automation solutions where appropriate and in line with company and client requirements.

Requirements

• Strong attention to detail and a reliable approach to handling documents and data. · Comfortable with recurring operational activities requiring a high level of accuracy and consistency. · Good organisational skills and the ability to manage priorities across different client activities. · Strong practical
• Excel skills, including formulas, lookups, pivot tables and comparing datasets. · Confidence in using digital tools and learning new business systems. · Experience using AI tools to support daily work and improve efficiency, with the ability to assess outputs for accuracy. · Clear communication skills and a proactive approach to follow-up and problem-solving. · Ability to work independently after training and recognise when additional guidance is required. · Fluency in English, both written and spoken.

Preferred

• An advantage, but not required: · Previous experience or an internship in operations or data processing, ideally within customs, trade or logistics. · Experience using automation or digital solutions to simplify manual tasks. · Familiarity with SAP or similar business systems. · French or another additional language.

Benefits

• A competitive monthly salary. · Health insurance coverage offered. · A laptop, monitors and other hardware to support your work. · A stimulating international environment. · Hands-on training and support from experienced colleagues. · Flexible working hours and a healthy work-life balance.