Customs Declarant / Customs Operations Specialist (m/f/d)

About Customs Support Group Customs Support Group (CSG) is Europe’s leading independent customs services provider.

About Customs Support Group

• Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals .
• We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.
• We support more than 60,000 clients and process over 20 million declaration lines each year .
• From day-to-day customs declarations to compliance, duty optimization and trade advice, we make cross-border trade easier and more predictable.
• We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.
• Our technology helps teams work smarter, reduces manual effort, and improves turnaround times.

Responsibilities

• Customs regulations are becoming increasingly complex, while geopolitical developments continue to reshape international trade and supply chains.
• Delays, compliance risks, and unclear regulations can have a significant impact on businesses.
• CSG helps clients stay compliant, reduce risk, and keep their supply chains moving.
• Independently manage and execute import and export customs clearances.
• Prepare, review, and process customs declarations and related documentation.
• Support and advise customers on customs-related matters, ensuring a high level of customer service.
• Liaise with customers, customs authorities, transport providers, and internal departments.
• Analyse and resolve complex customs cases, discrepancies, and operational issues.
• Participate in customer projects, the implementation of new processes, and the optimisation of existing workflows.
• Support customer onboarding and contribute to the further development of our customs services.
• Ensure compliance with applicable customs legislation, regulations, and internal compliance requirements.

Requirements

• Several years of professional experience in customs clearance, ideally as a Customs Declarant.
• Sound knowledge of Austrian and EU customs legislation and procedures.
• Experience in customer service and direct customer relationship management.
• Experience in project work and process improvement, ideally including customer implementation and operational process optimisation.
• A proactive, independent, structured, and solution-oriented working style.
• Strong communication skills and the ability to work effectively with customers and a wide range of stakeholders.
• Confident user of IT systems and standard Microsoft Office applications.
• Very good German skills; English skills are an advantage.
• P36 customs expert qualification is an advantage.

Pay

Salary range from 3000€ - 4500€ gross Monthly

Benefits

• A varied role combining operational responsibilities with the opportunity to shape and improve processes.
• The opportunity to contribute your own ideas and actively drive operational improvements.
• Involvement in exciting customer projects and customs-related initiatives within an international business environment.
• A dynamic team, short decision-making processes, and close collaboration across departments.
• Individual training and professional development opportunities.
• An attractive compensation package based on your qualifications and professional experience.