Customer Success Manager (Sports)

Join our team as a Customer Success Manager focused on the sports and entertainment vertical. In this hybrid role, you will own relationships with leagues, teams, properties, venues, and live event organizers, driving adoption, attribution, and expansion. You should have 2-3+ years of experience in customer success, account management, or partnerships, ideally in the sports industry. You will be responsible for monitoring health scores, engaging with executives, and driving alignment across various teams.

Responsibilities

• Gérer les relations avec les ligues, les équipes, les propriétés, les lieux et les organisateurs d'événements en direct, en favorisant l'adoption et l'expansion.
• Identifier et résoudre proactivement les signaux de risque, en élaborant des plans de récupération et en agissant avant que les comptes ne glissent.
• Coordonner les migrations de plateforme ou l'intégration complexe en collaboration avec les équipes de mise en œuvre.
• Ability to operate independently and deliver in a fast-paced, high-growth startup

Requirements

Experience supporting live events or time-sensitive activations

• 2-3+ years in CSM, Account Management, Partnerships, or similar client-facing roles
• Clear, concise communicator, comfortable presenting to senior stakeholders and comfortable pushing back when needed
• Experience using CRM and CS platforms like HubSpot; health score tooling experience is a major plus

Strong understanding of fan engagement, attribution, and analytics

• Flexibility to support occasional nights and weekends around key live events
• Proven track record managing at-risk accounts, driving renewals, and hitting NRR or retention targets

Preferred

• Experience in the sports industry or managing sports clients strongly preferred
• Exposure to platform migrations or complex product transitions for enterprise clients is a plus

Pay

USD 100,000 - 115,000