Customer Success Manager (Strategic Markets)

Join our team as a Customer Success Manager for Strategic Markets. In this hybrid role, you will manage a portfolio of strategic enterprise accounts across various industries, including financial services, travel, auto, and tech. You will work closely with enterprise marketing, sponsorship, and customer experience teams to drive measurable digital engagement and achieve NRR targets. Your responsibilities will include health score monitoring, executive engagement, risk mitigation, campaign activation, cross-functional influence, platform migration coordination, sales partnership, workflow alignment, and building client relationships in NYC.

About Flowcode

Have worked brand side, agency side, or property side on sponsorship activations, from league and team partnerships to naming rights, hospitality, and live events

Responsibilities

• Propriétaire d'un portefeuille de comptes stratégiques, vous serez responsable de l'adoption, de l'attribution et de l'expansion des produits.
• Surveillance de la santé des comptes, identification des signaux de risque et mise en œuvre de plans de récupération.
• Engagement avec les dirigeants, réalisation de revues stratégiques et de campagnes, et construction de relations avec les parties prenantes.
• Move fast on account challenges. You are highly proactive, resourceful, and sharp under pressure
• Spot churn signals early and act. You've turned at-risk accounts into renewals and have the receipts
• Can confidently connect Flowcode to enterprise KPIs: customer acquisition, sign-ups and applications, loyalty enrollment, test drives and leads, app downloads, sponsorship ROI, and campaign attribution
• Have experience coordinating platform migrations or complex onboarding alongside implementation teams
• Know how to uncover expansion with new business units, new campaigns, sponsorship assets, and budget pockets
• Take ownership of your accounts and beyond to improve systems, processes, or team performance
• Can synthesize complex client challenges into clear executive narratives and recommendations
• Build trust across enterprise orgs: brand marketing, sponsorship and partnerships, customer experience, digital, loyalty, legal, procurement, and data teams
• Understand how enterprise marketing works in regulated and complex categories: legal and compliance review, brand governance, procurement, and multi-team approvals

Requirements

• Are comfortable in HubSpot (or can ramp fast) and use systems to scale client engagement
• Know how large enterprises are structured and can navigate from an individual champion in marketing or sponsorships to the right budget owner fast
• Have 3+ years in customer success, account management, partnerships, or marketing, with hands-on experience running marketing campaigns or sports partnerships for major enterprises in financial services, travel, auto, or tech
• 3+ years in CSM, Account Management, Partnerships, Marketing, or similar client-facing roles
• Clear, concise communicator, comfortable presenting to senior stakeholders and comfortable pushing back when needed
• Proven track record managing at-risk accounts, driving renewals, and hitting NRR or retention targets
• Experience managing multi-stakeholder enterprise accounts, including navigating legal, compliance, and procurement
• Ability to operate independently and deliver in a fast-paced, high-growth startup
• Experience working on marketing campaigns or sports partnerships for major enterprises in financial services, travel, auto, or tech
• Strong understanding of campaign attribution, sponsorship measurement, and analytics

Preferred

• Exposure to platform migrations or complex product transitions for enterprise clients is a plus
• Experience using CRM and CS platforms like HubSpot; health score tooling experience is a major plus

Pay

USD 100,000 - 115,000