Client Success Manager

Join our team as a Client Success Manager, where you will be responsible for ensuring the long-term success of our clients in North America. You will develop long-term relationships with key business executives and stakeholders, provide strategic insights based on performance and market data trends, and liaise between clients and cross-functional internal teams. Your role will also involve managing analytics and reporting, improving eCommerce revenue growth, and working with senior executives at leading retailers to execute global growth strategies.

Assurer le succès à long terme des clients en atteignant les objectifs de rétention des ventes et de croissance des revenus.

Responsibilities

• Développer des relations à long terme avec un portefeuille de clients assignés, en se connectant avec des dirigeants d'entreprise clés.
• Fournir aux clients des informations stratégiques basées sur leurs performances et les tendances du marché.

Requirements

• Ability to work effectively as part of a team and independently
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Creative and able to adapt quickly to change
• Strong organization and time management
• Strong written and verbal communication skills
• Proven track record of exceeding expectations
• Strong analytical skills
• 2+ years’ experience

Ability to effectively solve problems

• Familiar with SEO, SEM, Social Media, targeted display, mobile, and video marketing strategies
• Proven abilities to manage multiple accounts at a time

Preferred

• Bachelor’s Degree preferred, MBA an advantage
• Strong business and financial experience

Pay

USD 65,000 - 95,000