TEAMS Operations & Customer Experience Associate

Join TEAMS as an Operations & Customer Experience Associate, where you'll be on the front lines of customer support and internal operations. You'll play a critical role in answering customer questions, resolving issues, and ensuring our customers feel cared for at every step of their journey. As a founding member of our CX and Ops team, you'll help shape our processes and set a high bar for service.

About FIGS

Entrepreneurial mindset, you’re excited to help build a new capability within TEAMS

Responsibilities

• Delivering exceptional customer support and resolving issues to ensure customer satisfaction.
• Collaborating with internal teams to escalate and resolve issues, and identifying process gaps to improve workflows.
• Assisting in operational tasks and contributing to the development of scalable processes as TEAMS grows.

Requirements

• A team player with a proactive attitude and strong sense of ownership
• Passionate about delivering world-class customer experiences and going above and beyond
• A natural problem solver with excellent written communication skills and a strong attention to detail
• Experience working with support platforms and CRMs (e.g., Gorgias, Zendesk and Hubspot) is a plus
• Highly organized with the ability to manage multiple priorities and move quickly
• 3+ years in a customer experience, customer support, or operations role—ideally with exposure to high-touch or enterprise clients