Technical Support Consultant

Join MRI Software as a Technical Support Consultant, where you will provide advanced technical and application support across cloud and on-premise environments. You will work closely with various teams to investigate complex issues, support service delivery, maintain platform stability, and ensure a high-quality experience for local authority and central government customers. The role offers remote work opportunities, flexible working hours, and a comprehensive benefits package.

Responsibilities

• Investigate, diagnose, and resolve technical issues across customer environments, ensuring a high-quality experience for local authority and central government customers.
• Administer and support Linux and Windows server infrastructure, ensuring reliability, stability, and performance, and support database platforms, including monitoring, maintenance, backup, recovery, and performance investigations.
• Collaborate with Product, Engineering, Cloud Operations, Infrastructure, and Network teams to investigate and resolve complex technical issues, and support major incident investigations.

Requirements

• Experience supporting public sector, local authority, or central government customers
• Experience using AI-assisted tools such as Microsoft Copilot to improve efficiency and service delivery
• Experience with relational database management system (RDBMS) administration, monitoring, and maintenance
• Successfully manage competing priorities and work effectively in a fast-paced environment, ensuring customer commitments and key deadlines are consistently met
• Experience supporting enterprise applications within a technical support, managed services, or operations environment
• Deliver excellent customer service through high-quality written and verbal communication, building strong relationships and effectively managing stakeholders at all levels
• Experience with scripting, automation, or infrastructure tooling
• Experience supporting cloud-hosted platforms and services
• Experience administering Linux and/or Windows Server environments
• Strong troubleshooting, analytical, and problem-solving skills
• Some understanding of networking technologies, including DNS, TCP/IP, SSL, firewalls, and remote connectivity