Account Manager (Software-as-a-Service)

Join MRI, a rapidly expanding Software-as-a-Service (SaaS) company, as an Account Manager. In this role, you will build strong client relationships, drive retention and revenue growth, and help customers maximize the value of their investment in MRI's software solutions. You will work with a portfolio of customers across multiple industries and act as a trusted advisor. This is a remote, individual contributor role with a focus on achieving quarterly and annual fiscal targets.

Construire des relations solides avec les clients, favoriser la fidélisation et la croissance des revenus.

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

Responsibilities

• Agir en tant que conseiller de confiance, identifier les opportunités d'expansion de l'adoption des solutions.
• Atteindre ou dépasser tous les objectifs financiers trimestriels et annuels.

Requirements

• Strong consultative and solution-oriented approach to customer engagement
• Excellent communication, presentation, and stakeholder management skills
• Highly organised with strong time management and prioritisation abilities

Ability to work independently in a target-driven environment

• Experience managing commercial conversations, renewals, upselling, or cross-selling activities
• Demonstrated ability to build and maintain strong customer relationships while identifying opportunities for growth and retention
• Knowledge of the Facilities Management, Property Technology, or Real Estate Technology sectors would be beneficial but is not essential

Preferred

• Experience using CRM platforms such as Salesforce is advantageous
• Proven experience in Account Management, Customer Success, Sales, or a related customer-facing role within a Software-as-a-Service (SaaS) environment