Associate Escalation Engineer (Escalation)

Join Corelight, a leading cybersecurity company, as an Associate Escalation Engineer. In this overnight shift role, you will provide technical support to customers, troubleshoot issues, and develop your technical expertise. This position is ideal for someone early in their technical career who enjoys problem-solving and learning about complex systems.

Responsibilities

• Investigate and troubleshoot customer technical issues across Corelight products, Linux systems, networking, hardware, and cloud environments.
• Support customer cases and take increasing ownership of issues as technical proficiency develops.
• Provide clear and timely updates to customers and internal stakeholders on assigned cases.
• Familiarity with Linux or UNIX systems through coursework, technical training, labs, certifications, military experience, or personal projects

Requirements

• Strong technical curiosity and interest in networking, systems, and cybersecurity

Strong written and verbal communication skills

• Interest in technical troubleshooting and the ability to work methodically through unfamiliar problems
• Degree in Computer Science, Information Technology, Cybersecurity, Networking, Engineering, or a related technical field, or equivalent technical training
• Ability to learn from feedback, ask good questions, and build technical proficiency quickly
• Basic knowledge of networking concepts such as TCP/IP, DNS, HTTP/S, IP addressing, and routing
• Basic understanding of computer hardware and operating systems
• Foundational understanding of computer systems and how devices communicate across networks

Preferred

• Exposure to scripting, packet analysis, cloud platforms, virtualization, or cybersecurity concepts is a plus

Pay

USD 62,000 - 88,000