Lead Customer Success Manager (EMEA)

Join Corelight as a Lead Customer Success Manager for EMEA. In this senior individual contributor role, you will own the customer success strategy for strategic and complex customers across the region. You will work closely with security leaders, SOC teams, and executive stakeholders to ensure customers realize measurable value from Corelight, deepen adoption, and build a strong foundation for long-term retention and growth. You will also help raise the bar for Customer Success by sharing best practices, mentoring teammates, and identifying opportunities for improvement.

Own the post-sales strategy and customer success plan for a portfolio of complex, high-value enterprise customers across EMEA.

Responsibilities

• Build trusted relationships with customer stakeholders ranging from SOC practitioners and security leaders to CISOs and other executives.
• Drive adoption and measurable value from Corelight's platform, connecting our capabilities to customers' broader security strategies and operational goals.
• Ability to translate technical capabilities and security use cases into business value and measurable customer outcomes

Requirements

• Strong executive presence and the ability to build credibility with both senior business leaders and highly technical security teams
• Experience navigating complex customer organizations and influencing across multiple teams without direct authority
• Familiarity with customer success and business systems such as Salesforce, Gainsight, Totango, Jira, or similar platforms
• A track record of driving customer adoption, retention, and long-term value across complex, multi-stakeholder environments
• A data-informed approach to customer success, including experience using customer health, adoption, engagement, and commercial signals to guide account strategy

Bachelor’s Degree or MBA or advanced technical certifications

• 8+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role within cybersecurity, enterprise software, or complex B2B SaaS
• Experience mentoring peers, leading cross-functional initiatives, or contributing to the development of Customer Success programs and best practices
• Working knowledge of modern security operations and technologies such as NDR, SIEM, EDR, network security, and SOC workflows
• Experience owning relationships with large, complex enterprise customers and managing high-value recurring revenue portfolios
• Strong judgment in identifying account risk, managing escalations, and coordinating cross-functional resources
• GBP 80,000 - 111,000

Preferred

• Experience working with large multinational organizations and customers across EMEA is highly valued. Additional cybersecurity expertise or certifications such as CISSP or CISM are a plus