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Staff Customer Operations Manager

Crusoe Energy Systems

Join Crusoe, a leading company in the AI and GPU cloud industry, as a Staff Customer Operations Manager. In this role, you will lead the customer feedback ecosystem, shape strategy and operations, and connect intelligence to business outcomes. You will design and scale systems to capture and route customer feedback, own executive update cadences, advocate for customers in product and engineering planning, and monitor competing platforms. This position offers comprehensive health benefits, paid time off, a 401(k) matching program, and resources for mental wellness.

Responsibilities

  • Lead Crusoe's customer feedback ecosystem to shape strategy and operations, unify customer and market signals, and deliver evidence-backed recommendations to executive leadership.
  • Design and scale the systems that capture, triage, and route customer feedback, including the taxonomy, quality standards, and a central repository of customer evidence.
  • Advocate for customers in Product and Engineering planning with evidence-based insights, and track the lifecycle of each request from intake through prioritization, delivery, and adoption.
  • Strong executive writing skills for memos, briefs, and recommendations

Requirements

  • Skill in translating technical insights into a business case
  • Experience at an AI lab, GPU cloud, hyperscaler, or inference platform
  • Ability to separate true technical differentiation from marketing claims
  • Comfortable building operating frameworks and processes in ambiguous environments

Proven ability to influence without direct authority

  • 8+ years in customer operations, Voice of Customer, CX or product strategy, or consulting, translating customer feedback into operational changes
  • Technical fluency in AI platforms, cloud infrastructure, or developer tooling, with the ability to read technical documentation, support tickets, and release notes
  • Background in building competitive intelligence or Voice of Customer programs
  • Hands-on experience prototyping and operationalizing workflows with AI tools

Pay

USD 170,000 - 190,000

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