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Senior Cloud Support Engineer (Managed Inference)

Crusoe Energy Systems

Skills

Required

  • cloud / storage / networking environments
  • customer service
  • Version Control
  • Git
  • code management
  • container orchestration
  • Kubernetes
  • Slurm
  • Terraform
  • monitoring tools
  • Grafana
  • Azure

Preferred

  • meeting SLAs
  • VMs
  • hardware
  • RCA

Join Crusoe Cloud, a company revolutionizing high-performance computing with sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you will be the primary point of contact for technical support, ensuring customers can seamlessly utilize Crusoe Cloud to achieve their goals. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges.

Responsibilities

  • Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
  • Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues, and diagnose and resolve issues related to VMs, hardware failures, and scaling tests.
  • Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery, and develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

Requirements

  • Version Control: Proficiency with Git for code management and collaboration
  • Customer Support Experience: 2+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
  • Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)
  • Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations
  • Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 2+ years of equivalent technical experience
  • Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)
  • Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments
  • Cloud Expertise: Deep understanding of specific cloud platforms and services
  • Automation Skills: Experience with automation tools and scripting languages
  • Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions
  • Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology

Pay

USD 145,000 - 170,000

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