Relationship Manager (Grata)

Join Grata, the leading private market dealmaking platform, as a Relationship Manager. In this role, you will be the primary contact for your assigned accounts, ensuring high levels of customer satisfaction and driving commercial success. You will perform initial onboarding, resolve customer inquiries, conduct periodic success reviews, and grow your revenue base through increased product adoption and cross-sales. The ideal candidate will have 3-5 years of experience in a customer-facing role, a track record of exceeding target KPIs, and a genuine curiosity in their clients' business.

Responsibilities

• As Grata’s lead contact for assigned accounts, ensure high levels of customer satisfaction and drive customer ROI.
• Combine commercial and engagement strategies throughout each client’s annual life cycle to achieve consistent growth in your book.
• Grow your revenue base by maximizing account retention as well as renewal and upgrade revenue through increased product adoption.

Requirements

• The ideal candidate should have a proven track record of account management, maintaining high customer renewal rates as a result of outstanding customer engagement at all levels of their clients’ organizations
• You embrace our values. You’re thoughtful, selfless, and responsive
• You have 3-5 years of experience in a customer-facing role, with commercial experience managing renewals and upsells
• A track record of exceeding target KPIs including but not limited to: renewal %, upsell %, monthly active usage, and NPS
• Well-organized, with a high attention to detail, you are a resourceful problem solver and can manage multiple work streams
• Successful candidates will be: innovative, persuasive, creative, and have a genuine curiosity in their clients’ business. They will be goal and results-oriented, optimistic and smart, with a value-added mindset, a proactive approach to the role and the ability to adapt to change
• Confident, high energy, self-motivated, and a true team player
• Demonstrable success identifying and forecasting risk as well as growth opportunities within your book of business
• Proven proficiency engaging directly with customers and working independently

Preferred

• Experience developing and delivering value added communications including the ROI Grata delivers. Examples include; executive business reviews, user check-in calls, and regular touch points with key influencers

Pay

USD 130,000 - 140,000