Enterprise Account Manager

Join Riskified, a leading e-commerce fraud prevention platform, as an Enterprise Account Manager. In this role, you will be the primary representative for our merchants, helping them maximize the value they receive from our service. You will manage a book of business consisting of 5-10 clients, including Fortune 500 companies and big-box retailers. You will collaborate with various teams within Riskified and drive customer success by aligning product capabilities with business outcomes.

Responsibilities

• Gérer et prioriser les besoins des clients pour garantir leur satisfaction et leur rentabilité.
• Développer et exécuter des plans stratégiques pluriannuels alignés sur les objectifs des clients.
• Identifier et conclure des opportunités de vente additionnelle, de vente croisée et de renouvellement.

Requirements

• Deep understanding of payments, fraud and ecommerce landscape preferred and the ability to quickly learn technical concepts
• High emotional intelligence, resilience, and a proactive mindset in managing customer challenges and opportunities
• Proven success managing large, strategic enterprise accounts with $5-10M+ annual revenue
• Comfortable working in a fast-paced, ambiguous environment with a solution-oriented approach
• Exceptional relationship-building skills and experience engaging with C-suite stakeholders
• Strong strategic thinking and business acumen, with the ability to translate customer needs into actionable plans
• Excellent communication, negotiation, and storytelling abilities with a data-driven mindset
• Demonstrated ability to lead cross-functional teams without formal authority

Pay

USD 204,000 - 221,000