Customer Success Manager - Growth

Join Goodstack, a fast-growing AI-native social impact startup on a mission to revolutionize how the world does good. As a Customer Success Manager, you will own the end-to-end customer journey for AgentPro, our AI-powered grant writing platform. You will onboard new accounts, act as the primary interface between clients and internal teams, monitor usage metrics, and collect customer feedback. This role is perfect for those with 2-4 years of experience in Customer Success, strong stakeholder management skills, and a passion for making a positive impact.

Responsibilities

• Onboard new accounts, lead product enablement sessions, and drive feature adoption so clients regularly use AgentPro's self-serve AI capabilities.
• Act as the primary interface between clients and internal grant delivery specialists to ensure deadlines, quality benchmarks, and service agreements are consistently met.
• Monitor usage metrics to mitigate churn risks, manage renewal pipelines, and surface expansion or upsell opportunities within existing accounts.