Customer Success Manager (North America)

Join Goodstack, a fast-growing AI-native social impact startup on a mission to revolutionize how the world does good. As a Customer Success Manager, you will own the post-launch relationship with enterprise customers, drive adoption and engagement, manage operational requests, and ensure customers consistently realize value from Goodstack. You will also lead renewals and upsells, build executive trust, and operate commercially and predictably. Ideal candidates have 5-10+ years of experience in enterprise Customer Success, Account Management, or post-sales roles in SaaS.

Responsibilities

• Assurer la relation client après le lancement, devenir le principal point de contact et gérer les demandes opérationnelles.
• Promouvoir l'adoption et l'engagement des clients, gérer les demandes opérationnelles et les escalades.
• Diriger le processus de renouvellement, de la planification à la négociation, et assurer la croissance des ventes.