Senior Customer Success Manager (EMEA)

Join 6sense, a leading B2B predictive intelligence platform, as a Senior Customer Success Manager for the EMEA region. In this role, you will be responsible for managing high-profile customer relationships, ensuring rapid deployment, and driving measurable results. You will work closely with global enterprise customers to embed 6sense into their daily workflows, generate positive ROI, and grow customer lifetime value. This is an opportunity to shape and accelerate the company's success in the early stages of building its customer success team.

Responsibilities

• Actively manage the happiness and renewals of a portfolio of assigned 6sense customers, ensuring rapid deployment and measurable results.
• Partner with a 6sense technical CSM to manage customer onboarding, product rollout, and training, and work closely with global enterprise customers to help embed 6sense in their teams’ daily workflows.
• Identify customer growth opportunities, including additional use cases for 6sense data and new business units with revenue potential for 6sense, and build customer advocates who can serve as references.

Requirements

• A bachelor's degree is required; a master's degree is preferred
• 3+ years of experience in Customer Success, Account Management, or Consulting, ideally at a high-tech or SaaS company, developing strategies for assigned accounts to fully leverage technology solutions
• 2+ years of experience with BI platforms such as Tableau, Domo, or MicroStrategy; marketing automation platforms such as Marketo, Eloqua, or Pardot; or CRM platforms such as Salesforce or Dynamics
• Experience leading projects from conception to closure and leveraging internal resources to get things done

Strong analytical and communication skills

• Ability to travel to customer sites approximately 30% of the time
• Experience advising customers, including C-suite executives, on how to use and adopt SaaS platforms to achieve a faster return on investment (ROI)
• Experience working with Global 1000 enterprise customers and multiple stakeholders, managing success programs as a key advisor to global and regional customer organizations
• Experience working closely with B2B demand generation, marketing operations, sales operations, and analytics teams
• 2+ years of domain expertise in one of the following industries: communications, media, high tech, manufacturing, healthcare, life sciences, financial services, insurance, or retail

Preferred

• Familiarity with marketing technology, including marketing automation, digital marketing technologies, data providers, and B2B digital media. Experience using marketing automation, CRM, or related applications is a plus