jobapplier

IT Support Specialist

6sense

Skills

Required

  • IT Support / Help Desk / Service Desk / End User Computing
  • scripting / automation
  • ITIL / Microsoft / Apple / security-related
  • Okta
  • macOS
  • Windows
  • AI
  • Intune
  • Workato
  • troubleshooting
  • Entra
  • PowerShell
  • Bash
  • Python

Preferred

  • workflow automation platforms
  • Manage user lifecycle processes

Join 6sense as an IT Support Specialist, where you'll provide exceptional employee experiences through world-class IT support. This role involves hands-on end user support, administration of modern workplace technologies, and improving IT operations through automation and process improvement. You'll support a global workforce and have the opportunity to work with various technologies, including macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom.

Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions, ensuring timely resolution of issues.

USD 73,577 - 103,913

About 6sense

Hands-on experience with Microsoft 365, Teams, Slack, and Zoom

Responsibilities

  • Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes, while administering and troubleshooting identity-related services.
  • Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency, and create and maintain documentation.

Requirements

Experience working in a fast-paced, remote-first environment

  • 3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing
  • Strong attention to detail, ownership, and a continuous improvement mindset

Experience supporting macOS and Windows environments

  • Interest in AI technologies such as Microsoft Copilot and Claude
  • Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms
  • Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools
  • Strong troubleshooting, communication, and customer service skills
  • Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA
  • Experience administering Okta, Entra ID, Intune, or Iru
  • ITIL, Okta, Microsoft, Apple, or security-related certifications
  • Experience supporting executive stakeholders and globally distributed teams

Preferred

  • Experience supporting AI platforms and governance practices
  • Experience with Workato or workflow automation platforms