Client Delivery Manager

2X Marketing Designation: Client Delivery Manager Office Location: Kuala Lumpur (Office) | EMEA Shift: 4:00 PM to 1:00 AM Role Overview As a Client Delivery Manager, you are accountable for day-to-day delivery execution across your assigned client accounts. You coordinate cross-functional teams, maintain delivery momentum, and ensure work is delivered with consistency, quality, and operational discipline while aligning to established delivery standards and client objectives.

Responsibilities

• This role combines project management, delivery coordination, and execution oversight.
• You maintain delivery hygiene, manage timelines and dependencies, identify risks early, and ensure operational visibility across client programs.
• You partner closely with Client Partners, Client Success Managers, and functional teams to deliver predictable client outcomes.
• Own day-to-day delivery execution across assigned accounts, ensuring work is delivered on time, within scope, and at required quality standards. • Lead delivery planning, work prioritization, milestone planning, and capacity coordination in partnership with internal functional teams to deliver against client objectives and value outcomes. • Maintain delivery hygiene by ensuring timelines, dependencies, workflows, operating rhythms, documentation, and communication remain current and support predictable execution. • Monitor delivery progress through dashboards, trackers, and reports; proactively identify, mitigate, and escalate risks with context and recommendations before they impact client satisfaction or health scores. • Own delivery health signals, including utilization trends, SLA adherence, rework rates, and early indicators of delivery risk, ensuring accuracy and timeliness of inputs to the Client Health Score. • Lead internal delivery coordination across functions, ensuring clarity of ownership, alignment on priorities, and reduction of friction or rework. • Partner closely with CPs and CSMs to ensure delivery execution supports value realization, client outcomes, and expansion readiness. • Facilitate internal delivery stand-ups and client delivery check-ins, ensuring actions, decisions, and dependencies are clearly documented and followed through. • Coordinate and ensure smooth onboarding of new projects and delivery team members, including process orientation, tooling setup, and expectations. • Support delivery quality by reviewing outputs, reinforcing QA standards, and identifying opportunities to reduce rework and improve execution consistency. • Support onboarding and knowledge sharing across delivery teams, helping new team members adopt delivery standards, operating rhythms, and tools. • Identify opportunities to improve delivery processes, reduce rework, and strengthen execution consistency by contributing practical improvements to delivery
• practices, documentation, and workflows.

Requirements

• 4 – 8+ years in project, delivery, or program management. • Strong stakeholder management skills. • Client-facing experience. • Experience coordinating cross-functional teams. • Excellent communication skills. • Experience managing timelines, risks, and dependencies. • Experience with project management tools. • Ability to manage multiple concurrent projects