jobapplier

Global Client Success Manager

2X

Skills

Required

  • client success / account management / project management / marketing
  • health monitoring tools / CRM platforms
  • Gainsight
  • Salesforce
  • B2B marketing operations
  • campaign execution
  • performance reporting
  • AI

Preferred

  • delivering structured, metrics-forward check-ins
  • tracking signals
  • escalating risks
  • review delivery
  • responsive

Responsibilities

  • At this level, execution is the standard and the Growth Partnership playbook is your operating guide.
  • The relationships you build and the service quality you deliver are what keep accounts in the portfolio and create the conditions for growth.
  • You run monthly Performance Reviews with precision, monitor account health through Knownwell, and surface risks and signals to your Sr.
  • Global CSM before they become escalations.
  • Own the day-to-day client relationship for assigned accounts — serving as the named point of accountability for delivery health, communication, and client satisfaction.
  • Lead monthly Performance Reviews — delivering structured, metrics-forward check-ins that give clients clarity on how 2X is performing and what’s coming next.
  • Monitor account health via Knownwell — tracking signals, escalating risks to your Sr. Global CSM with context, and adjusting engagement intensity based on health data.
  • Coordinate delivery handoffs and cross-functional execution — working with the shared CDD allocation and internal delivery teams to keep projects on track and expectations aligned.
  • Maintain accurate and timely Salesforce records — supporting reporting, forecasting, and portfolio visibility across the Growth Partnership team.
  • Execute the scaled playbook with consistency and rigor — following established processes for account management, review delivery, and client communication.
  • Build trusted client relationships through responsive, reliable engagement — making complexity feel simple and delivery feel dependable.
  • Surface expansion signals and risk flags to your Sr. Global CSM
  • Global CSM — providing the account context needed to support coverage decisions and commercial motion.

Requirements

  • 3–5+ years of experience in client success, account management, project management, or marketing operations in a B2B or agency environment.
  • Experience managing client communications and coordinating delivery across cross-functional teams.
  • Strong organizational and time management skills — able to manage multiple accounts simultaneously with precision and calm.
  • Familiarity with health monitoring tools or CRM platforms (Knownwell, Gainsight, Salesforce, or equivalent).
  • Solid understanding of B2B marketing operations, campaign execution, and performance reporting.
  • Excellent written and verbal communication skills — able to deliver Performance Reviews with clarity and confidence.
  • Available for AMER business hours overlap (US Eastern/Central time zone coverage required).
  • Hands-on experience using AI tools to improve the speed or quality of work — with specific examples of how AI has changed how you operate.

Your Mindset

  • AI-Forward: Uses AI tools to work faster and more accurately — in Performance Review preparation, status reporting, client communication drafts, and account research.
  • Can demonstrate specific examples of how AI has changed how they operate.
  • Outcome-Driven: Anchors every account interaction in the outcomes that matter — NPS 70+, on-time delivery, and account retention.
  • Does not confuse activity with impact.
  • Playbook Disciplined: Follows the scaled playbook with consistency and rigor — understands that reliability at scale is built on process, not improvisation.
  • Client-Obsessed: Earns client trust through responsiveness, follow-through, and making every interaction feel intentional.
  • The relationship starts with showing up the same way, every time.
  • Collaborative by Nature: Operates as part of a team — shares account context proactively, escalates early, and makes the Sr. Global CSM and delivery teams more effective by keeping them informed.
  • Relationship-Led: Builds meaningful client relationships within the scope of the Growth model — the kind of trust that keeps accounts stable and creates the conditions for growth.