Enterprise Success Executive

About Siro

SIRO was launched in 2015 as a joint venture between Vodafone and ESB.

Our key mission is to build a nationwide 100% fibre broadband network – we commit to changing Ireland’s telecom landscape and delivering the fastest most innovative broadband experience to the Irish consumer.

We are an award-winning employer with a very friendly and supportive corporate culture.

The business offices are located at Carrickmines, Dublin and we offer a flexible hybrid work environment.

Enterprise is an important channel within SIRO’s Commercial Team.

We work with retail and operator partners to bring SIRO Enterprise fibre products to business customers.

Responsibilities

• Purpose To support the Enterprise team in delivering a responsive and reliable service to SIRO’s partners.
• The role will coordinate information, maintain accurate systems and reports, track actions and orders, and help colleagues resolve partner queries.
• Over time, the graduate will build a strong understanding of SIRO’s enterprise products, processes and commercial operations and take on greater responsibility as capability develops.
• Partner and service support Support the Enterprise team with day-to-day partner presale and price queries.
• Tracking and creating bids and quotations for partners.
• Managing the commercial approval process for enterprise orders, involving appropriate stakeholders.
• Prepare clear updates for colleagues and partners, escalating issues to the appropriate team member when required.
• Build positive working relationships with internal teams and external partners through dependable follow-up and clear communication.
• Reporting and data Prepare daily, weekly and monthly performance reports using available business systems and source files.
• Check data for accuracy, investigate differences and highlight relevant trends or issues to the team.
• Support teams on creation of reports to support business processes.
• Present findings clearly using Excel, PowerPoint and short written summaries.
• CRM, systems and administration Maintain accurate CRM records, including premises, eligibility, serviceability and order updates.
• Raise and monitor tickets relating to new premises, eligibility changes and other commercial queries.
• Maintain organised records, action logs and supporting documentation; and maintain ourEnterprise team document store.
• Commercial and project support Assist with bid documentation, commercial quotes and the preparation of information for business cases.
• Coordinate order-related inputs from teams such as Finance, Build, Plan and Design, GIS, Operations, Legal, and Enterprise Delivery.
• Contribute analysis and administration to commercial footprint expansion and other Enterprise projects.
• Being proactive with suggestions on practical improvements to reports, processes, systems and ways of working.

Requirements

• A recent graduate, or someone at an early stage of their career, with a relevant qualification in business, commerce, analytics, economics, marketing, technology, project management or a related discipline.
• Strong organisation skills, attention to detail and the ability to manage actions and deadlines are the most important attributes for this role.
• Confidence working with numbers and an interest in developing data-analysis skills.
• Good written and verbal communication skills and the ability to explain and present information clearly both internally and externally.
• A customer-focused and collaborative approach.
• Curiosity, initiative and a willingness to learn about telecoms, enterprise customers and SIRO’s commercial operations.
• Comfortable with instructions, working independently and also part of a team.
• Comfort using Microsoft Excel and PowerPoint, with support available to develop more advanced capability.
• Excel skills in particular are important to this role and a short task will be given during the interview.
• Ability to work independently on agreed tasks while knowing when to ask for guidance or escalate an issue.
• Must attend the SIRO office a minimum of 2 days per week as per our hybrid working policy.

Preferred

• Work placement, internship, part-time or project experience in an office, customer service, commercial or analytical environment.
• An interest in telecommunications, digital infrastructure or B2B services.
• Exposure to CRM, ticketing, reporting or data-visualisation tools.
• Experience preparing presentations, reports or analysis as part of a college or workplace project.

SIRO & Equality

• SIRO believes in equality for all.
• We strive to create a workplace that is diverse and mirrors the customers, community, and colleagues that we serve.
• We encourage, support, and celebrate our differences and foster an environment where everyone feels empowered to bring their full authentic selves to work.
• We offer a range of family friendly, inclusive employment policies, flexible working arrangements, colleague engagement forums, and services to support staff from different backgrounds.
• If you need assistance or an accommodation due to a disability, please contact us.