Senior Customer Success Manager

Responsibilities

• Onboard and manage multiple stakeholders throughout medium-large organizations. You will be the product expert and trusted partner for them as they embark on the journey of rolling out true AI-first software across their company
• Train and coach users, from end user to executive, through the change management
• Be directly responsible for a Gross Dollar Retention number
• Explore and deepen Enterprise value, partnering internally with Solutions Eng and Data Science
• Run established CS plays, and ideally bring your own unique and creative ways to improve what we currently do
• Be the internal hub and cross-functional driving force that represents the best interests of our customers and business
• Be persistent and ensure your messages land with the right audiences
• Travel ~10-15% of the time to customer sites

Requirements

• Open to various backgrounds, but most interested in ~2+ years of customer-facing experience where you’ve had full ownership of customer or partner outcomes. Ex: B2B SaaS Customer Success, Consulting, or Account Management roles
• Top-tier communication skills with internal and external audiences. You are dynamic enough to seamlessly adjust your style to a daily user to a Fortune 1000 exec.
• You are able to synthesize and clearly articulate — visually and verbally — data that matters to our customers and internal peers
• Track record of exceptional performance managing deployments of software across multiple teams and stakeholders, while meeting project deadlines, resulting in successful adoption and results for the customer
• High agency — you develop POVs and jump into action. You are ambitious, proactive, love working with customers, and bring an owner mentality to everything you do. You build.
• You feel at home in uncertain, fast-moving, ambiguous environments. You are creative and unbothered when you need to solve problems on the fly.

Preferred

• Experience at a fast-growing startup

You Will

Develop technical expertise in real-world, ultra-practical and impactful applications of LLMs

Requirements

• You simplify vs complicate
• High content:word ratio
• Excellent storyteller

Nice To Have

At Siro, we are committed to creating a diverse and inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.