Program Director

Join Cresta, a leading AI company, as the Program Director for Strategic Accounts. In this senior leadership role, you will drive end-to-end deployments and value realization across our largest enterprise customers. You will serve as the executive sponsor and trusted advisor to C-level stakeholders, managing a team of Implementation Managers, Conversation Design, and Customer Engineering. This role requires a blend of strategic vision, executive communication, operational rigor, and a deep understanding of enterprise transformation in the AI era.

Assurer le succès des programmes de transformation AI à grande échelle pour les clients d'entreprise de Cresta, en garantissant que les résultats commerciaux sont réalisés.

Servir de point de contact senior pour les dirigeants clients, en fournissant une direction stratégique, un leadership éclairé et des conseils proactifs sur la maximisation du retour sur investissement.

Responsibilities

• Diriger une équipe matricielle de gestionnaires de mise en œuvre, d'architectes de solutions, de conception de conversations et d'ingénierie client pour livrer des mises en œuvre complexes dans les délais et dans le respect du périmètre.
• Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs

Requirements

• Strong financial acumen and ability to connect technical outcomes to business value and ROI
• Exceptional communication and executive presence — able to influence C-level audiences and synthesize complex technical and business topics with clarity
• Adept at building trusted, long-term relationships across Sales, Customer Success, and Product organizations
• 12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains
• Proven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups
• 3+ years of experience managing or mentoring implementation or delivery teams
• Willingness to travel up to 20% for executive engagements and key customer milestones
• Comfortable operating in a fast-paced, high-growth environment with ambiguity and autonomy

Preferred

• Experience with contact center technology, conversational AI, or analytics platforms strongly preferred