(Junior) Inside Sales Manager

Join HOLY, a successful and growing company in the retail industry. As a (Junior) Inside Sales Manager, you will be the operational backbone of our retail business, managing order intake and entry, serving as the direct point of contact for retail customers, and supporting cross-functional coordination. You will have a huge impact on the company's growth and enjoy a startup culture with flat hierarchies and personal development opportunities.

Comfortable with tools - CRM/ERP, OMS systems, and Excel don’t scare you (experience with GS1 or other base data management tools is a big plus)

Obsessed with accuracy, follow-through, and doing what you say you’ll do - partners trust you because you deliver

About HOLY

Hands-on and reliable - thrive in a fast-moving scale-up and take ownership of getting things done right

Responsibilities

• Own end-to-end order management for retail partners, from order intake and entry to confirmation.
• Be the direct point of contact for retail customers, handling their questions, orders, and requests over the phone and email.
• Support cross-functional coordination with Key Account Management, Logistics, and Finance to ensure orders are fulfilled on time and in full.

Requirements

• A clear, friendly communicator - you enjoy being on the phone and building trusted relationships with customers and colleagues
• Highly organized and detail-oriented - you keep track of many moving parts, and nothing falls through the cracks
• Some first experience in order management, inside sales, customer service, supply chain, or a commercial support role - ideally in FMCG or retail (but we’re happy to grow the right junior talent)
• Fluent in German and English - you’re comfortable talking to German-speaking retail partners on the phone and working in an international team
• A true team player - passionate about coordinating across teams and keeping things moving
• Based in Berlin and open to frequent office attendance