Senior Inside Sales Manager

Join HOLY, a successful and growing company, as a Senior Inside Sales Manager. In this hands-on leadership role, you will take functional ownership of Inside Sales, leading a team and building processes for scalability and automation. You will be the senior point of contact for cross-functional coordination and own fleet management end-to-end. This is an opportunity to make a huge impact and grow your career in a startup culture with flat hierarchies and a fast pace.

Responsibilities

• Übernahme der funktionalen Verantwortung für den Inside Sales-Bereich, einschließlich Auftragsmanagement, Rechnungsstellung, Stammdaten, Kundenbetreuung und Flottenmanagement.
• Führung und Entwicklung des Inside Sales-Teams, einschließlich der Erstellung von Prozessen und SOPs, um das Team ohne proportionale Personalwachstums zu skalieren.
• Koordination mit anderen Abteilungen wie Key Account Management, Einkauf, Logistik, Finanzen und Systemen, um Probleme an der Wurzel zu lösen.
• You've scaled or restructured an operational function before: you know how to take something reactive and messy and turn it into something clean, documented, and repeatable
• Hands-on leader: willing to work the phones and inbox yourself in the early days while you build out the team and processes around you
• Fluent in German and English - confident on the phone with German-speaking retail partners and equally comfortable working in an international team

Requirements

• Obsessed with follow-through and accuracy - partners and colleagues trust you because you deliver, every time
• Based in Berlin and open to frequent office attendance
• Comfortable owning ambiguity: this function is being rebuilt in real time, and you'll need to make calls on scope, process, and priority without everything being pre-defined for you
• Systems-fluent: Excel/Sheets at an advanced level. Knowledge in ERP/OMS and EDI platforms are a big plus

Preferred

• 3 years of experience in inside sales, sales operations, or commercial operations - ideally including time in FMCG or retail - with real experience leading or building a team