Senior Customer Success Manager

Join our team as a Senior Customer Success Manager, where you will play a crucial role in helping our customers adopt and optimize our SaaS platform. You will manage a defined book of business, lead onboarding and platform configuration, and serve as the customer advocate. This position offers extensive development and training opportunities, competitive healthcare coverage, flexible work arrangements, and a generous 401k match.

Responsibilities

• Gérer un portefeuille défini de clients, établir des relations de confiance avec les utilisateurs clés et les parties prenantes.
• Diriger l'intégration et la configuration de la plateforme pour les comptes d'entreprise, en complétant l'intégration réussie dans un délai d'environ 90 jours.
• Servir d'avocat du client, collecter des retours d'expérience, analyser les modèles d'utilisation, identifier les points de friction et partager des informations avec les équipes Produit et Support.
• Ability to follow and improve standardized processes while maintaining a customer-first mindset

Requirements

• 5+ years of experience in Customer Success, onboarding, support, or operations in a SaaS environment
• Excellent organizational and time-management skills; comfortable managing multiple accounts simultaneously
• Proven ability to manage customer relationships and drive adoption in a structured, metrics-driven role
• Strong written and verbal communication skills, including customer presentations or training delivery
• Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios
• Proficiency with CRM systems, automation tools, and (ideally) customer success platforms