Agent Experience Manager

Compass as an Agent Experience Manager, where you will be the primary point of contact for our customers, providing support and training on our tools and programs. You will manage a portfolio of high-touch customers, promote the adoption of Compass technology, and provide essential marketing support. Additionally, you will partner with the Onboarding team, support ongoing projects, and serve as the face of the office.

Responsibilities

• Gérer un portefeuille de clients en tant que contact principal pour les questions et les problèmes.
• Promouvoir l'adoption de la technologie Compass et des services adjacents en fournissant un soutien personnalisé.
• Fournir un soutien marketing essentiel en répondant aux questions et en créant des supports à partir de modèles.

Requirements

• The ideal candidate will have 2-3 years of experience in customer service, training, office management, hospitality, or operations, and a passion for supporting and serving agents.
• Ability to lift up to 25 lbs

Strong creative writing skills and eye for design

• Passion for supporting and serving agents trying to grow their businesses
• Skilled communicator with great interpersonal skills, ability to build and manage relationships
• The ability to establish credibility with key agent decision-makers and influencers
• Ability to work in the office during standard operating hours
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• Meticulous attention to detail, highly organized
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

Preferred

Previous experience in real estate a plus

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Previous experience with live or remote training a plus