Customer Success Manager

Join Compass as a Customer Success Manager, where you will be the first point of contact for new customers and provide ongoing support throughout their journey. You will manage a portfolio of high-touch customers, promote the adoption of Compass technology, provide marketing support, and collaborate with other team members and departments. The ideal candidate will have previous experience in customer service, training, office management, hospitality, or operations, and a passion for supporting and serving agents in their business growth.

Responsibilities

• Gérer un portefeuille de clients en tant que contact principal pour les questions et les problèmes.
• Promouvoir l'adoption de la technologie Compass et des services adjacents en fournissant un soutien 1:1.
• Collaborer avec l'équipe d'intégration sur la stratégie et la logistique pour accueillir de nouveaux clients.
• Previous experience with live or remote training a plus

Requirements

• Skilled communicator with great interpersonal skills, ability to build and manage relationships
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Previous experience in real estate a plus
• Strong creative writing skills and eye for design
• The ability to establish credibility with key agent decision-makers and influencers
• Meticulous attention to detail, highly organized

Ability to lift up to 25 lbs

• Ability to work in the office during standard operating hours
• Passion for supporting and serving agents trying to grow their businesses
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• 2-3 years of experience in customer service, training, office management, hospitality, or operations