Project Manager (Workforce / Payments)

Join Papaya Global as a Project Manager, where you will lead customer implementations of our EoR and payroll solutions. You will manage all phases of customer onboarding, create and optimize project plans, lead customer interactions, and monitor project performance. This is a customer-facing role that requires strong project management skills and the ability to leverage AI-powered workflows to improve efficiency. Benefits include gym reimbursement, paternity/maternity leave, meal vouchers, remote work allowance, and a yearly budget for learning and development.

Responsibilities

• Manage all phases of customer onboarding and develop detailed project plans, schedules, project timelines, status reports, and processes to ensure customer satisfaction, project continuity, and the timely delivery of services.
• Lead customer interactions and act as the point of contact throughout the implementation, including scheduling and setting the agenda for weekly implementation meetings, preparing status reports, and following up on outstanding deliverables.
• Monitor and measure program/project performance using appropriate tools and techniques, ensuring projects are implemented within contractual obligations and established timelines.
• The ideal candidate has a strong project management mindset and is able to leverage AI-powered workflows and automations to improve project execution, customer communication, reporting, and operational efficiency

Requirements

Ability to lead multiple customers and projects/tasks simultaneously

• Desire to actively lead customers and maintain customer satisfaction through timely follow-up, thorough communication, and internal escalations to leadership as needed
• Experience creating AI-driven workflows, agents, or no/low-code automations that are integrated into day-to-day project management or implementation processes
• 5+ years of experience in a Project Management and/or Sr. Project Management role
• Ability to identify opportunities for AI adoption and implement practical solutions that improve project visibility, scalability, customer experience, and team productivity
• Must possess initiative to produce improvement initiatives both internally and with customers
• Strong internal communication skills, including the ability to work with all groups and levels of the organization (Customer Success, Sales, Marketing, Legal, Product, Operations, Finance)
• Experience leading large projects and partnering on delivery of multi-faceted engagements
• Experience in regional/global payroll operations
• Hands-on experience building AI-powered workflows, automations, or custom AI solutions that improve project management, customer onboarding, reporting, documentation, or operational efficiency