Junior Customer Service Agent (German Speaking)

Join Raisin, a leading FinTech company, as a Junior Customer Service Agent (German Speaking). In this role, you will provide exceptional customer service to our German-speaking customers, primarily through phone and email. You will become an expert in our products and processes, handle customer inquiries, and contribute to a positive customer experience. Benefits include visa and relocation support, a training budget, flexible working hours, and more.

Become an expert in our financial products and processes, serving as the primary contact for customers.

Are you an active listener, do you think in a solution-oriented way, and do you truly want to help customers?

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply

About Raisin

If you want to develop your career and work in an internationally oriented FinTech company, we want to hear from you

Responsibilities

• Independently handle customer inquiries by phone and in writing, ensuring a high level of customer satisfaction.
• Collaborate closely with colleagues from Customer Service and other departments to resolve customer issues.

Requirements

• You are interested in complex topics, modern finance, and capital markets

You have solid IT skills (office tools)

• Strong communicators who want to assist customers over the phone with both word and deed are welcome
• You speak German at a C2 level (both written and spoken) and are fluent in English

You are located in Berlin

• Strong communication skills, a solution- and results-oriented approach, and good judgment
• You enjoy dealing with people and are able to handle several tasks simultaneously under pressure while setting appropriate priorities
• You have high expectations for your work and maintain an overview even in hectic times

Preferred

• Professional experience in customer service or customer support is desirable, regardless of the industry