Junior Customer Service Agent (Dutch Speaking)

Join Raisin, a leading FinTech company, as a Junior Customer Service Agent. In this role, you will provide exceptional service to our Dutch-speaking customers, handling inquiries related to our financial products. You will become an expert in our products and processes, and work closely with other departments and stakeholders. This position offers a range of benefits, including visa and relocation support, a training budget, flexible working hours, and more.

Becoming an expert in the company's financial products and processes to effectively assist customers.

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply

About Raisin

If you want to develop your career and work in an internationally oriented FinTech company, we want to hear from you!

Responsibilities

• Independently handling customer inquiries by phone and in writing, providing first-class service.
• Collaborating with colleagues from customer service and other departments to resolve customer issues.
• Are you an active listener, think in a solution-oriented way and really want to help customers?

Requirements

• Strong communicators who want to help customers via telephone with words and deeds are also welcome
• You are confident using tools like Microsoft Office and Google Workspace and learn new systems quickly
• You speak Dutch at C2 level, both written and spoken and have a good command of English
• You enjoy dealing with people, you are able to handle several tasks simultaneously under pressure while setting appropriate priorities
• You have high expectations of your work and maintain an overview even in hectic times
• You are interested in complex topics and in modern finance and capital markets

Preferred

• Professional experience in customer service or customer support is desirable, regardless of industry