Customer Service Associate
Liberis Ltd
- Mumbai, India
- Entry Level
- Posted
Join Salary Finance, a rapidly growing FinTech company focused on improving financial health and happiness for employees. As a Customer Service Associate, you will play a vital role in providing exceptional support to our customers and contributing to the development of our customer service processes.
Responsibilities
- Respond promptly and professionally to customer inquiries via live chat and email, ensuring a seamless and positive customer experience.
- Diagnose and resolve customer queries related to loan applications, payments, and account updates, while maintaining detailed and accurate records of all interactions.
- Prioritize and escalate unresolved or complex issues to relevant departments in a timely manner and follow up diligently, providing regular status updates to customers.