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Customer Success Associate

Achievers

Achievers as a Customer Success Associate, where you will drive strategy for our recognition and engagement platform, promote product adoption, and implement recognition strategies.

Responsibilities

  • You will establish measurable goals, track implementation activities, and manage a revenue pipeline while up-selling and cross-selling.
  • You will also lead customer workshops, provide regular status reports, and proactively assess risk in upcoming contract renewals.
  • Enjoy benefits such as parental leave top-up, health benefits, RRSP matching, flexible vacation, and opportunities for professional development and career growth.
  • Driving strategy for the Achievers recognition and engagement platform while continuously driving value for customers.
  • Promoting product adoption and expansion, highlighting best practices and implementing recognition strategies.
  • Managing a revenue pipeline while up-selling and cross-selling within existing programs, thinking strategically about account growth.
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience

Requirements

  • Experience working with mid-market and SMB customers an asset
  • Strong customer-facing skills including expectation management, communication skills, information management

Bachelor's degree

  • Experience in preparing and delivering presentations targeted to a senior audience
  • Experience managing a sales pipeline and carrying a sales quota
  • Strong business acumen and proven ability to influence decision makers in various sizes of organizations
  • 3+ years of account management experience at a software/SAAS company
  • Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews

Preferred

Bilingual English and French is an asset

  • Proficiency with CRMs such as Salesforce or other platforms
  • Individuals who have completed formal sales training through a recognized program are preferred