Performance Intelligence Manager

Achievers, a leading employee engagement platform, as a Performance Intelligence Manager. In this role, you will be responsible for providing a clear view of Marketplace performance, leading operational analytics, and identifying opportunities for improvement. You will work closely with various teams, including Finance, Revenue Operations, and Product Marketing, to strengthen the analytical foundation and translate findings into measurable action. The ideal candidate will have a strong background in commercial analytics, eCommerce, and business performance, as well as excellent communication skills and the ability to influence across departments.

Lead Marketplace operational analytics and identify opportunities to improve performance and scalability.

Responsibilities

• Own the analytics roadmap and recurring performance routines, and shape executive narratives/decisions.
• Work in close partnership with the Finance Manager, Marketplace to connect FP&A’s official financial outlook with operational evidence.

Requirements

• Familiarity with tools such as Tableau, Power BI, Salesforce, Amplitude, R, Python or Microsoft Power Platform
• Experience leading analysts/cross-disciplinary teams, including coaching, performance management and development
• Bachelor’s degree in a quantitative, business or related field, or equivalent practical experience
• 7+ years of experience in commercial analytics, business performance, eCommerce, retail, or related environment
• Independent, practical and solution-oriented judgement, with ability to balance analytical depth, pace and business value
• Strong SQL and BI fluency, with experience interrogating complex datasets and reviewing analytical logic and methods
• Proven ability to influence across Finance, Product, Engineering, BI, Customer Success and Operations
• Strong financial/commercial fluency, including ability to connect customer and operating behaviour to business decisions
• Demonstrated ability to structure and execute complex analysis where the question, data or methodology is unclear
• Experience defining KPI frameworks, analytical standards, data needs and scalable reporting/self-service capabilities
• Excellent written, verbal and presentation skills, with experience advising senior executives and responding to challenge

Preferred

• Experience with statistical methods, predictive modelling, experimentation or AI-enabled analytics and automation
• Experience in rewards, recognition, loyalty, incentives, marketplaces or global catalogue environments an asset

Pay

USD 119,000 - 145,000