Developer Support Specialist

Join Brex, a fast-growing financial technology company, as a Developer Support Specialist. In this hybrid role, you will provide direct technical support to developers using Brex's APIs, work closely with internal engineering, product, and design teams, and develop self-service options. You will have the opportunity to work with external developers, Brex customers, and internal teams, making it a fantastic opportunity for someone early in their engineering career.

Provide direct technical support to developers using Brex’s APIs, delivering the highest level of developer satisfaction.

Experience using tools such as Looker, Datadog, Salesforce, Jira, Retool, and low-code/no-code tools

Responsibilities

• Work closely with engineering, product, and design teams to ensure feedback from developers is captured and, where appropriate, used to build, drive and improve our tools and processes.
• Develop self-service options by creating and maintaining training material, customer resources and guides.

Requirements

• Excellent communication skills, both written and verbal. Able to communicate complex technical issues via email and in person

Excellent problem solving, troubleshooting and debugging skills

• Ability to hold yourself and the team to high standards
• Experience in a customer facing role in the past (this does not need to be a technical customer-facing role)
• Bachelor's degree in related field or equivalent work experience
• Good customer-centric attitude
• Understanding financial systems and services
• Familiarity with programming languages
• Experience working with SQL or NoSQL databases
• Experience working with REST or GraphQL API calls
• Familiarity with software engineering development cycles

Preferred

• Experience working with accounting integrations such as Netsuite, QBO, and Xero