CX Operations Analyst

Join Braze, a leading customer engagement platform, as a CX Operations Specialist. In this role, you will enhance the operational efficiency of the CX Operations team, support day-to-day operations, ensure data accuracy, and contribute to strategic business initiatives. You will work in a collaborative and fast-paced environment, leveraging your analytical skills and passion for data and technology.

Responsibilities

• Provide timely and effective day-to-day operational support required to drive value to both internal and external customers of CX Operations.
• Partner with CX Operations team and CS Leadership to design equitable account territories, conduct weekly data audits to fix discrepancies, and execute hierarchy changes in the CRM.
• Independently audit and identify opportunities for process improvements, system automation, and operational efficiency within existing CX & renewals workflows.