Technical Account Manager

Join Braze, a leading customer engagement platform, as a Technical Account Manager. In this role, you will own the ongoing technical relationship with customers, drive value and adoption of Braze's product, and serve as a trusted technical advisor. You will manage a portfolio of named accounts and collaborate closely with the Customer Success and wider account teams. This is an opportunity to make a real impact in a fast-paced and collaborative environment.

Responsibilities

• Establish and maintain ongoing technical relationships with customers, serving as a trusted technical advisor and driving value, retention, and adoption of Braze’s product.
• Collaborate closely with the Customer Success Team to own the technical relationship for assigned accounts, helping to drive technical adoption and continued technical maturity.
• Facilitate conversations regarding customers’ desired use cases, conducting discovery, and recommending solutions based on their unique needs and architecture.