Technical Support Engineer

Join Braze, a leading customer engagement platform, as a Technical Support Engineer. In this role, you will be the primary technical escalation point for various customer-facing teams, investigate and resolve complex customer issues, and collaborate closely with the Product Engineering team. You will also have the opportunity to share your engineering knowledge and contribute to the development of internal tools and product solutions.

Responsibilities

• Investigate and resolve highly technical, escalated customer issues, including reviewing customer SDK integration code and building custom data export scripts.
• Collaborate closely with the Product Engineering team to acquire mastery over high-impact product areas, build internal tools, fix bugs, and resolve complex technical support inquiries.
• Share engineering knowledge by crafting in-depth technical troubleshooting guides and knowledge articles, and leading the technical enablement of various customer-facing teams.