Agent Experience Manager

Join Compass as an Agent Experience Manager, where you will be the primary point of contact for our customers, providing support and training on our tools and programs. You will manage a portfolio of high-touch customers, promote the adoption of Compass technology, and provide essential marketing support. You will also partner with the Onboarding team, support ongoing projects, and collaborate with other team members and departments. This role requires a passion for supporting agents, meticulous attention to detail, and strong communication skills.

Ability to lift up to 25 lbs

Responsibilities

• Gérer un portefeuille de clients en tant que contact principal pour les questions et les problèmes.
• Promouvoir l'adoption de la technologie Compass et des services adjacents en fournissant un soutien personnalisé.
• Fournir un soutien marketing essentiel en répondant aux questions et en créant des présentations.
• Passion for supporting and serving agents trying to grow their businesses

Requirements

Meticulous attention to detail, highly organized

• 2-3 Years of experience in customer service, office management, hospitality, or operations
• Skilled communicator with great interpersonal skills, ability to build and manage relationships
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

Previous experience in real estate a plus

• Great listening skills, connect well with others, and empathetic of the customer’s pain points
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

Strong creative writing skills and eye for design

• Ability to work in the office during standard operating hours
• The ability to establish credibility with key agent decision-makers and influencers

Preferred

• Previous experience with live or remote training a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus