Agent Experience Manager

Compass as an Agent Experience Manager, where you will be the primary point of contact for our customers, providing support and training on our tools and programs. You will manage a portfolio of high-touch customers, promote the adoption of Compass technology, and provide essential marketing support. Additionally, you will partner with the Onboarding team, support ongoing projects, and serve as the face of the office.

Responsibilities

• Gérer un portefeuille de clients en tant que contact principal pour les questions et les problèmes, en fournissant un soutien personnalisé et des recommandations stratégiques.
• Promouvoir l'adoption de la technologie Compass et des services adjacents en fournissant un soutien 1:1, des recommandations stratégiques et des sessions de formation en groupe.
• Fournir un soutien marketing essentiel en répondant aux questions, en créant des supports à partir de modèles et en étant le lien avec les spécialistes du marketing pour des demandes de soutien plus complexes.

Requirements

• The ideal candidate will have 2-3 years of experience in customer service, training, office management, hospitality, or operations, and a passion for supporting and serving agents.
• Meticulous attention to detail, highly organized

Strong creative writing skills and eye for design

• Passion for supporting and serving agents trying to grow their businesses
• 2-3 years of experience in customer service, training, office management, hospitality, or operations

Ability to lift up to 25 lbs

• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• The ability to establish credibility with key agent decision-makers and influencers
• Skilled communicator with great interpersonal skills, ability to build and manage relationships
• Previous experience in real estate a plus
• Ability to work in the office during standard operating hours

Preferred

• Previous experience with live or remote training a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus