Senior Cloud Support Engineer (Weekend Shift)

Crusoe Cloud, a company revolutionizing high-performance computing with sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you will be the primary point of contact for technical support, enabling customers to leverage our technology for groundbreaking advancements in various fields. This full-time position offers comprehensive health benefits, paid time off, a 401(k) matching program, and resources for mental wellness. The ideal candidate has a strong command of Linux, familiarity with public cloud platforms, and at least 5 years of experience in a customer support role.

Act as the primary point of contact for technical support, ensuring customers can seamlessly utilize Crusoe Cloud.

About Crusoe Energy Systems

Collaborate with a talented team to solve complex challenges and contribute to exciting projects involving cutting-edge technologies.

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe

Responsibilities

• Leverage your expertise in cloud technologies to empower customers in fields like AI/ML, physics simulations, and computational biology.

Requirements

• The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
• Version Control: Proficiency with Git for code management and collaboration
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN)
• Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
• Automation Skills: Experience with automation tools and scripting languages
• Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions
• Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology

Preferred

• Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator
• Cloud Expertise: Deep understanding of specific cloud platforms and services
• Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues

Pay

USD 135,000 - 165,000