Customer Support Specialist

Join our team as a Customer Support Specialist, where you'll be the first point of contact for our customers, providing exceptional service and resolving inquiries efficiently. You'll gain hands-on experience in the mobile app ecosystem and collaborate with various departments to ensure a seamless customer experience. This role offers a hybrid work environment, company-paid health insurance, wellness programs, retirement savings accounts, flexible paid time off, and stipends for office and gym setup.

Responsibilities

• Provide expert support to customers and the internal sales team by responding to queries in a timely and accurate manner.
• Troubleshoot and resolve issues by gathering technical details, replicating problems, and using internal tools to identify root causes.
• Collaborate with cross-functional teams to escalate complex issues, log bugs, and clearly communicate technical solutions to users of varying technical backgrounds.

Requirements

• Fluency in French (written and spoken) to effectively support French-speaking clients and partners
• Experience working cross functionally with Product, Engineering, or Data teams
• Genuine interest in building and growing a career within customer support
• Comfortable working with and supporting global brands across diverse markets
• Strong attention to detail and ability to manage multiple tickets or issues at once
• Technical experience in initial troubleshooting of front end bug/network issues

Passionate about providing exceptional customer experience

• At least 4-5 years of experience in a data analysis customer facing role (customer service, care, or success)
• Background in mobile analytics, consumer behavior, or digital advertising strongly preferred
• Proactive in spotting recurring issues and patterns in customer inquiries
• Ability to read and interpret data visualizations or logs to guide troubleshooting
• Hands-on experience with platforms such as Zendesk, Mailgun, Kibana, and Salesforce
• Knowledge in assisting global users with API questions, data import/export execution, and platform integrations

Pay

GBP 45,000 - 52,000